By placing an order, you are accepting these terms and conditions.
The term ‘retail customer’ refers to any customer who is not logged in for wholesale pricing and is purchasing product for personal use, and not in the course of business.
All orders must be placed via this website, we do not accept orders by phone, email or other messenger service.
1. Introduction
These Terms and Conditions govern the sale of stainless steel blank jewellery components (“Products”) by Memorial Jewellery Blanks (“we,” “us,” or “our”) to retail customers (“you” or “your”). By placing an order, you agree to be bound by these Terms.
2. Product Description
We strive to ensure all descriptions, images, and prices of the Products listed on our website are accurate. However, we reserve the right to correct any errors or omissions and to update product information at any time without prior notice.
3. Ordering and Payment
3.1. All orders are subject to availability and acceptance.
3.2. Prices are listed in GBP (UK Pounds Sterling). We are not VAT registered, so no VAT will be charged.
3.3. Payment must be made in full at the time of ordering via the payment methods provided.
3.4. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or pricing errors.
4. Delivery
4.1. We aim to dispatch orders within 48 hours, but delivery times may vary.
4.2. Delivery charges will be calculated and displayed at checkout.
4.3. Risk of loss or damage passes to you upon delivery. Please inspect your order upon arrival and report any issues within 7 days of receipt.
5. Returns and Refunds
5.1. You have the right to cancel your order within 14 days of receiving the Products, provided they are unused and in original condition.
5.2. Customised, engraved, or altered components are non-refundable unless faulty.
5.3. To initiate a return, contact us by email with your order details.
5.4. Refunds will be processed within 14 days of receiving the returned Products. Return shipping costs are the customer’s responsibility unless the item is defective.
6. Product Use
6.1. Products are intended for use in jewellery making and may require additional tools or processes to finish.
6.2. We are not liable for any damage or injury caused by improper use or modification of the Products.
7. Warranty and Liability
7.1. Products are guaranteed to be free from material defects for 30 days from receipt.
7.2. Our liability is limited to the replacement or refund of defective Products.
7.3. We are not liable for indirect, incidental, or consequential losses arising from the use or inability to use the Products.
8. Intellectual Property
All images, product designs, and website content are the intellectual property of Memorial Jewellery Blanks and may not be used or reproduced without permission.
Design rights are registered with the Intellectual Property Office and designs may not be reproduced without permission.
9. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United kingdom.
10. Contact Information
If you have any questions regarding these Terms, please contact us at:
Memorial jewellery Blanks
5 white apron street
South Kirkby
WF9 3LH
admin@memorialjewelleryblanks.co.uk